• Opening Hours
  • We are available to take your booking via our web-site, anytime. Reception is open between check-in hours of 2pm-5pm and during cafe’ opening hours of 8am-10am. Please call the After Hours number if office is unattended.
  • Fireside Store & Kitchen is open for guests only. We are happy to plan and prepare your additional catering needs beyond normal trading hours, with prior notice.
  • We are a small family-run business, therefore, all site tour appointments and reception viewings must be arranged prior.
  • COVID-19 Certification
  • Our Housekeeping Officer has undergone Government compulsory certification for hygiene practices. We have implemented several initiatives, such as no contact check-in procedures, frequent cleaning of amenities, limited cash requirements and extensive laundering of all linen and bedding. In addition, our rooms are given maximum time between bookings.
  • Expectations
  • Check-in is between 2pm and 5pm. Please notify Reception if you require a late check-in service. Our Studio Rooms are free from formal Check-in. Late check-in can be arranged up until 10pm during the peak period and 8pm during the non-peak period. We are happy to receive an emergency call-out up until 8pm.
  • Check-out is strictly 10am, unless guest has received prior approval from Management. The use of retreat facilities is strictly for guests only.
  • Guests are expected to adhere to our sustainability guidelines, which include the management of traffic movement, noise and headlight restrictions within the glamping Village, waste and recycling management, water and power restrictions.
  • Please be courteous to all guests, always. This includes cleaning up after using BBQs, glampers kitchen facilities, fire-pits, games room, yoga studio and bathroom amenities.
  • We aim to be a smoke-free farm. Please take considerate precautions for disposing your butts responsibly and smoking away from all guests, buildings and accommodation.
  • Our natural environment is important to us. Please do not approach or feed wildlife.
  • Payment Policy
  • A valid credit card is required to confirm your booking.
  • We accept all major credit cards via our Payment gateway.
  • We also accept Visa and Mastercard via our Reception EFTPOS system, during opening hours.
  • A deposit payment of 1 nights’ stay will be processed at the time your booking is made.
  • Your booking confirmation and deposit payment gives Margaret River Retreat the authority to process your balance of payment within 14 days of your arrival date, during peak periods and on the day of your arrival, during non-peak periods. Please notify Reception at the time of booking if you require another form of payment.
  • Cancellation Policy
  • Cancellations made outside 14 days from your arrival date are eligible for a full refund, less any paid online travel agent (OTA) fees.
  • Cancellations made once the balance of payment has been processed within 14 days of your arrival date will not be eligible for a refund. Similarly, if you choose to shorten your stay or NOT SHOW UP you will NOT be eligible for a refund.
  • Upgrades
  • Management is happy to upgrade your Glamping accommodation to an available Studio Room, at any time during your stay, for a flat cleaning and preparation fee of $80. Please provide our staff with maximum notice (Subject to availability).
  • Extreme weather conditions
  • During an extreme weather event, prior to your arrival, Management will notify you with some re-booking options or issue you with a Credit Note. During an extreme weather event, after your arrival, Management will upgrade your glamping accommodation to one of our available Studio Rooms. In the unfortunate event of a FIRE threat, within the immediate local area, Management will evacuate you and assist with your relocation.
  • Gift Certificates & Giveaway Campaigns
  • Gift Certificates are non-transferable, are downloadable from the cart gateway, may then be emailed to the recipient and are valid for 3-years, from date of purchase. Gifts must be redeemed within this period. Certificates cannot be exchanged for cash.
  • Competitions and Giveaway Promotions are non transferable, must not be redeemed over Public Holiday dates, do not include flights or transfers, are valid from 3-years from Prize draw and must be redeemed within this period. Winners are selected using Google random calculator and are notified via email.
  • Property Loss & Damages (Additional cleaning)
  • Margaret River Retreat is not responsible for any property loss or damage. Please remain vigilant and do not leave any valuables within our tents.
  • Margaret River Retreat does not charge a Bond, however we reserve the right to redeem the cost of any damage or loss of property associated with your stay. In addition, guests are advised they are responsible for actions and behavior made by visitors or a member of the guest party. Margaret River Retreat reserves the right to charge the guest for additional cleaning, if accommodation is left in a state which requires additional housekeeping costs. Checklists are in place to record property loss and damage, or additional cleaning costs upon Check-out.
  • Collaborations & Media Agreement
  • We welcome collaborative opportunities with valid Bloggers and Professional Photographers. Please contact us to view our Media Agreement.
  • Margaret River Retreat will not offer remuneration for content without prior notification. All Media Content must be presented in a manner which positively reflects the values of the business.
  • Privacy
  • Margaret River Retreat values your privacy and will not redirect your sensitive information. Please view our Privacy Policy.